Returns & Exchanges

Due to the perishable nature of our chef-prepared meals, we cannot accept physical returns, but we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 7 days for a full refund or replacement.

1

Inspect Your Delivery

Upon arrival, please check your meals to ensure they are frozen and the packaging is intact.

2

Document Issues

If there are any discrepancies or damage, take clear photos of the items and the shipping box.

3

Contact Support

Email our Performance Kitchen care team with your order number and the photos of your concern.

4

Resolution Process

Our team will review your request within 48 hours and issue a credit or ship a replacement order immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing